{"id":14,"date":"2026-04-13T15:42:02","date_gmt":"2026-04-13T12:42:02","guid":{"rendered":"https:\/\/online.tatsanhelva.com\/?page_id=14"},"modified":"2026-05-05T14:07:35","modified_gmt":"2026-05-05T11:07:35","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/online.tatsanhelva.com\/?page_id=14","title":{"rendered":"Teslimat ve \u0130ade"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"14\" class=\"elementor elementor-14\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2fafb11 e-flex e-con-boxed e-con e-parent\" data-id=\"2fafb11\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28b7402 elementor-widget elementor-widget-html\" data-id=\"28b7402\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\r\n    .iade-container {\r\n        font-family: 'Montserrat', Roboto, Arial, sans-serif;\r\n        line-height: 1.8;\r\n        color: #333;\r\n        background-color: #fff;\r\n        padding: 35px;\r\n        border: 1px solid #e0e0e0;\r\n        border-radius: 12px;\r\n        box-shadow: 0 4px 15px rgba(0,0,0,0.05);\r\n    }\r\n    .iade-container h1 {\r\n        text-align: center;\r\n        color: #b71c1c;\r\n        font-size: 26px;\r\n        font-weight: 700;\r\n        margin-bottom: 35px;\r\n        border-bottom: 3px solid #b71c1c;\r\n        padding-bottom: 15px;\r\n    }\r\n    .iade-container h2 {\r\n        color: #1a237e;\r\n        font-size: 19px;\r\n        margin-top: 30px;\r\n        margin-bottom: 15px;\r\n        border-left: 5px solid #b71c1c;\r\n        padding-left: 15px;\r\n    }\r\n    .iade-container p, .iade-container li {\r\n        font-size: 14.5px;\r\n        margin-bottom: 12px;\r\n        text-align: justify;\r\n    }\r\n    .iade-container ul {\r\n        margin-bottom: 20px;\r\n        padding-left: 25px;\r\n    }\r\n    .iade-container strong {\r\n        color: #b71c1c;\r\n    }\r\n    .cayma-istisna {\r\n        background-color: #fff9c4;\r\n        border: 1px dashed #f57f17;\r\n        padding: 20px;\r\n        margin: 25px 0;\r\n        border-radius: 8px;\r\n    }\r\n    .cayma-istisna h2 {\r\n        border-left-color: #f57f17;\r\n        margin-top: 0;\r\n        color: #e65100;\r\n    }\r\n<\/style>\r\n\r\n<div class=\"iade-container\">\r\n    <h1>TESL\u0130MAT VE \u0130ADE \u015eARTLARI<\/h1>\r\n\r\n    <h2>1. Teslimat \u015eartlar\u0131<\/h2>\r\n    <p><strong>online.tatsanhelva.com<\/strong> \u00fczerinden verdi\u011finiz sipari\u015fler, g\u00fcvenli ve h\u0131zl\u0131 bir \u015fekilde taraf\u0131n\u0131za ula\u015ft\u0131r\u0131lmak \u00fczere \u00f6zenle haz\u0131rlanmaktad\u0131r.<\/p>\r\n    <ul>\r\n        <li><strong>Kargo S\u00fcreci:<\/strong> Sipari\u015fleriniz, \u00f6deme onay\u0131n\u0131n al\u0131nmas\u0131n\u0131n ard\u0131ndan ortalama <strong>1-3 i\u015f g\u00fcn\u00fc<\/strong> i\u00e7erisinde anla\u015fmal\u0131 oldu\u011fumuz <strong>DHL Kargo<\/strong>'ya teslim edilmektedir. (Hafta sonu ve resmi tatillerde verilen sipari\u015fler, takip eden ilk i\u015f g\u00fcn\u00fcnde i\u015fleme al\u0131n\u0131r.)<\/li>\r\n        <li><strong>Teslimat S\u00fcresi:<\/strong> Kargo firmas\u0131na teslim edilen paketlerin size ula\u015fma s\u00fcresi, bulundu\u011funuz il ve il\u00e7eye g\u00f6re de\u011fi\u015fiklik g\u00f6stermekle birlikte ortalama <strong>1-4 i\u015f g\u00fcn\u00fc<\/strong> s\u00fcrmektedir.<\/li>\r\n        <li><strong>Teslimat Adresi:<\/strong> Sipari\u015fleriniz, sat\u0131n alma i\u015flemi s\u0131ras\u0131nda belirtti\u011finiz teslimat adresine g\u00f6nderilir. Teslimat s\u0131ras\u0131nda adreste bulunmaman\u0131z durumunda, kargonuz en yak\u0131n Aras Kargo \u015fubesine b\u0131rak\u0131l\u0131r ve 3 g\u00fcn i\u00e7erisinde \u015fubeden teslim alman\u0131z gerekir. Aksi takdirde paketiniz taraf\u0131m\u0131za iade edilir.<\/li>\r\n    <\/ul>\r\n\r\n    <h2>2. Sipari\u015f \u0130ptali<\/h2>\r\n    <p>Sipari\u015flerinizi, \u00fcr\u00fcnler kargoya teslim edilmeden \u00f6nce iptal edebilirsiniz. \u0130ptal i\u015flemleri i\u00e7in <strong>+90 (212) 640 02 40<\/strong> numaral\u0131 m\u00fc\u015fteri hizmetlerimizi arayabilir veya <strong>siparis@tatsanhelva.com<\/strong> adresine sipari\u015f numaran\u0131zla birlikte e-posta g\u00f6nderebilirsiniz. Kargoya verilmi\u015f sipari\u015flerin iptali yap\u0131lamamaktad\u0131r, bu durumda \"\u0130ade Ko\u015fullar\u0131\" ge\u00e7erli olacakt\u0131r.<\/p>\r\n\r\n    <div class=\"cayma-istisna\">\r\n        <h2>3. \u0130ade Ko\u015fullar\u0131 (Cayma Hakk\u0131)<\/h2>\r\n        <p><strong>online.tatsanhelva.com<\/strong> \u00fczerinden sat\u0131lan \u00fcr\u00fcnler, g\u0131da maddesi stat\u00fcs\u00fcndedir. T\u00fcketici Kanunu'ndaki Mesafeli S\u00f6zle\u015fmeler Y\u00f6netmeli\u011fi gere\u011fi; \u00e7abuk bozulabilen, son kullanma tarihi ge\u00e7me ihtimali olan veya hijyen a\u00e7\u0131s\u0131ndan risk ta\u015f\u0131yan \u00fcr\u00fcnlerde cayma hakk\u0131 k\u0131s\u0131tl\u0131d\u0131r.<\/p>\r\n        <ul>\r\n            <li>\u00dcr\u00fcnlerimizin iade edilebilmesi i\u00e7in ambalaj\u0131n\u0131n <strong>kesinlikle a\u00e7\u0131lmam\u0131\u015f, vakumunun bozulmam\u0131\u015f, denenmemi\u015f ve hasar g\u00f6rmemi\u015f<\/strong> olmas\u0131 \u015fartt\u0131r.<\/li>\r\n            <li>Bu \u015fartlar\u0131 sa\u011flayan orijinal ambalajl\u0131 \u00fcr\u00fcnlerinizi, teslim ald\u0131\u011f\u0131n\u0131z tarihten itibaren 14 g\u00fcn i\u00e7erisinde iade edebilirsiniz.<\/li>\r\n        <\/ul>\r\n    <\/div>\r\n\r\n    <h2>4. Kusurlu, Hatal\u0131 veya Hasarl\u0131 \u00dcr\u00fcnler<\/h2>\r\n    <p>Tatsan Helva kalitesiyle \u00fcretilen \u00fcr\u00fcnlerimizin size en sa\u011flam \u015fekilde ula\u015fmas\u0131 \u00f6nceli\u011fimizdir. Ancak kargo s\u00fcrecinden veya \u00fcretimden kaynakl\u0131 bir sorun ya\u015farsan\u0131z:<\/p>\r\n    <ul>\r\n        <li>Sipari\u015finiz kargo g\u00f6revlisi taraf\u0131ndan size teslim edilirken paketi mutlaka kontrol ediniz. Pakette ezilme, y\u0131rt\u0131lma veya akma varsa paketi teslim almayarak kargo g\u00f6revlisine <strong>\"Hasar Tespit Tutana\u011f\u0131\"<\/strong> tutturunuz.<\/li>\r\n        <li>Tutanak tutturulan veya kusurlu\/yanl\u0131\u015f g\u00f6nderildi\u011fi tespit edilen \u00fcr\u00fcnlerin yenisi derhal size \u00fccretsiz olarak g\u00f6nderilecek veya \u00fccret iadesi yap\u0131lacakt\u0131r.<\/li>\r\n    <\/ul>\r\n\r\n    <h2>5. \u0130ade \u0130\u015flemi Nas\u0131l Yap\u0131l\u0131r?<\/h2>\r\n    <p>\u0130ade etmek istedi\u011finiz \u00fcr\u00fcnler i\u00e7in \u00f6ncelikle <strong>siparis@tatsanhelva.com<\/strong> adresine veya <strong>+90 (212) 640 02 40<\/strong> numaral\u0131 telefonumuza bilgi vermeniz gerekmektedir. \u0130ade onay\u0131n\u0131z\u0131n ard\u0131ndan, \u00fcr\u00fcnleri faturas\u0131yla birlikte anla\u015fmal\u0131 oldu\u011fumuz <strong>DHL Kargo<\/strong> ile taraf\u0131m\u0131za kar\u015f\u0131 \u00f6demeli olarak g\u00f6nderebilirsiniz. Farkl\u0131 kargo firmalar\u0131yla g\u00f6nderilen al\u0131c\u0131 \u00f6demeli iadeler kabul edilmeyecektir.<\/p>\r\n\r\n    <h2>6. Geri \u00d6deme S\u00fcreci<\/h2>\r\n    <p>\u0130ade etti\u011finiz \u00fcr\u00fcnler depomuza ula\u015f\u0131p iade \u015fartlar\u0131na uygunlu\u011fu kontrol edildikten sonra, iade i\u015flemi onaylan\u0131r. Onaylanan iadelerin \u00fccreti, <strong>iyzico<\/strong> g\u00fcvencesiyle al\u0131\u015fveri\u015f yapt\u0131\u011f\u0131n\u0131z kredi kart\u0131na\/banka kart\u0131na 3-7 i\u015f g\u00fcn\u00fc i\u00e7erisinde iade edilir. \u0130ade i\u015fleminin kart\u0131n\u0131za yans\u0131ma s\u00fcresi bankan\u0131za ba\u011fl\u0131 olarak de\u011fi\u015fiklik g\u00f6sterebilir.<\/p>\r\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>TESL\u0130MAT VE \u0130ADE \u015eARTLARI 1. Teslimat \u015eartlar\u0131 online.tatsanhelva.com \u00fczerinden verdi\u011finiz sipari\u015fler, g\u00fcvenli ve h\u0131zl\u0131 bir \u015fekilde taraf\u0131n\u0131za ula\u015ft\u0131r\u0131lmak \u00fczere \u00f6zenle haz\u0131rlanmaktad\u0131r. Kargo S\u00fcreci: Sipari\u015fleriniz, \u00f6deme onay\u0131n\u0131n al\u0131nmas\u0131n\u0131n ard\u0131ndan ortalama 1-3 i\u015f g\u00fcn\u00fc i\u00e7erisinde anla\u015fmal\u0131 oldu\u011fumuz DHL Kargo&#8216;ya teslim edilmektedir. (Hafta sonu ve resmi tatillerde verilen sipari\u015fler, takip eden ilk i\u015f g\u00fcn\u00fcnde i\u015fleme al\u0131n\u0131r.) Teslimat S\u00fcresi: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-14","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/online.tatsanhelva.com\/index.php?rest_route=\/wp\/v2\/pages\/14","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/online.tatsanhelva.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/online.tatsanhelva.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/online.tatsanhelva.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/online.tatsanhelva.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=14"}],"version-history":[{"count":17,"href":"https:\/\/online.tatsanhelva.com\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions"}],"predecessor-version":[{"id":1317,"href":"https:\/\/online.tatsanhelva.com\/index.php?rest_route=\/wp\/v2\/pages\/14\/revisions\/1317"}],"wp:attachment":[{"href":"https:\/\/online.tatsanhelva.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=14"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}